How to Rectify Browsing Issues on Samsung Android Phone.
Browsing Issues on Samsung Android Phone… How to fix Samsung Galaxy android mobile phones that won’t load specific websites and other browsing issues. In this post, I will focus on Internet browsing issues with all Samsung Galaxy brands. Learn more about this challenge by reading through this article intensively.
Browsing Issues on Samsung Android Phone
Here, I will guide you on how to perform the basic procedure done by technicians to narrow down the issue, you will learn how to force reboot your device, clear system cache partition, boot in Safe mode and Recovery mode and learn how to master reset your device.
There are possibilities to consider that your device experienced this issue, if this is a firmware issue then it can be fixed by performing a basic troubleshooting steps that I will be recommending. But, you can’t set aside the possibilities of hardware-related issues, which is worst.
How to Solve Samsung Galaxy Browser Issues.
1. Force Reboot your Samsung Galaxy.
This procedure is equivalent to battery pull for devices that has removable battery, for e.g. Samsung Galaxy S7 Edge has a built-in battery, then this simulated battery pull procedure is the option.
- Press and hold the Volume Down and Power keys together for 10 seconds.
- The phone will reboot successfully provided that it was just a system crash and that there’s enough battery left.
If ever your device was able to boot up, proceed to the next step below.
2. Clear cache and data of your Samsung Galaxy Browser.
This procedure will clear the cache and data of the app, these are temporary files used for frequently apps to open it smoothly and more faster than opening it the first time. It will clear all your visited websites and clear every credentials like your emails and password. It is best to clear the cache and data regularly to avoid future issues. Follow the steps below on how to clear cache and data:
- Go to Settings
- Tap Applications
- Tap Application Manager
- Search and select the browser that you are using (e.g. chrome)
- Tap Clear cache
- Tap Clear data
- Go back to Home screen
3. Boot In Safe Mode.
This mode will temporarily disable all third party apps and run only the pre-installed. By doing this, it would be easier for your to determine if it’s caused by an app, while in this mode you can remove it by uninstalling through Application manager. You can still use your device while in this mode like you can send a text message or making a call.
Here’s how to boot in Safe mode
- Press and hold the Power key.
- As soon as you can see the ‘Samsung Galaxy Brand’ on the screen, release the Power key and immediately hold the Volume Down key.
- Continue holding the Volume Down button until the device finishes rebooting.
- You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.
4. Try to Boot in Recovery Mode.
In case if your device won’t boot up in Safe mode or will not respond, then proceed and boot in Recovery mode instead. In this mode, it will make sure that your hardware is still responding and determine if it’s broken. If it is a firmware issue then your device will boot up in this mode. Follow the steps below on how to boot in Recovery mode:
- Turn off your Samsung Galaxy Device.
- Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
- When the Samsung Galaxy Icon shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
- When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
5. Clear the System Cache Partition.
If your device was able to boot up in Recovery mode, you can then clear the system cache partition. These are temporary files just like the individual app cache and data, it is used for frequently used apps to open them much faster than opening it the first time. If these files are corrupted or damaged during update process, it can cause an issue that makes the device to lag or frozen. Manually removing it will force the system make new one, it might fix the issue. Here’s how..
- Turn off your Samsung Galaxy Device.
- Press and then hold the Home and Volume UP keys, then press and hold the Power key.
- When the Samsung Galaxy icon shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
- When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
- Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
- Once highlighted, you may press the Power key to select it.
- Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
- Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
- The phone will now reboot longer than usual.
6. Call Your Service Provider.
You can try and call your service provider, confirm to them if there’s a current outage in the area. In some cases, services failed to let their subscribers know when or they’re currently have an outage, that leads to a lot of complains. Just a quick call to let you know the current situation. If no outages, then bring it the nearest service center to let a tech have a looked at your device for possible hardware issues or worst.
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Source: Techzafo Limited